The World Retail Congress will meet at a point where the retail industry believes it is moving out of the tough economic climate of the last seven years, but now facing the greater challenge of structural change. Retailing is being “disrupted” by new technologies, new retail entrants with new business models and above all, consumers who are behaving in a completely new way.

Developed in response to feedback from an extensive list of retailers around the world, the 2014 World Retail Congress program has a number of key aims and objectives. These are: -To put the theme of “disruption” at the heart of the program -To include some of those individuals and companies leading this disruption -To ensure that delegates leave the Congress feeling that they have been given real insight into the future -To introduce new features into the program to deliver greater interactivity -To recognize that retailers want to learn from other consumer-facing industries who are implementing interesting solutions -To put the consumer at the heart of discussions -To provide the highest quality information into the opportunities and challenges of new international retail markets
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