John Lewis to close eight stores across UK

John Lewis to close eight stores across UK

The John Lewis Partnership will not reopen eight John Lewis shops to secure the business’s long-term future and respond to customers' shopping needs. This announcement comes as the final wave of shop reopenings is confirmed. A further nine shops in Aberdeen, Ashford, Brent Cross, Chichester, Oxford, Peterborough, Reading, Sheffield and White City Westfield will reopen on 30 July. Leicester will also reopen when the local lockdown for the city is lifted, taking the total number of reopened John Lewis shops to 42. The Swindon outlet will also reopen on 30 July. The shops identified for closure include two of the smallest in the estate - travel hub shops at Heathrow and St Pancras, four At Home shops in Croydon, Newbury, Swindon and Tamworth and two full-size department stores in Birmingham and Watford. Approximately 1,300 Partners across the eight shops will now enter into consultation.

 

Prior to the pandemic, the eight shops identified were already financially challenged and the pandemic has accelerated the switch from shopping in-store to online. Before the virus struck, 40% of John Lewis sales were online. This could now be closer to 60 to 70% of total sales this year and next. Both John Lewis and Waitrose will continue to invest heavily in ecommerce to reflect this shift. Waitrose has already doubled its online capacity since the beginning of the pandemic. This will grow further, with a third online fulfilment centre in Greenford opening in partnership with logistics company Wincanton, and the continuing expansion of Waitrose Rapid, which allows shoppers to order and receive essential items within two hours. Further investment in johnlewis.com is also planned.

 

Sharon White, Chairman of the John Lewis Partnership said: “Closing a shop is always incredibly difficult and today’s announcement will come as very sad news to customers and Partners. However, we believe closures are necessary to help us secure the sustainability of the Partnership - and continue to meet the needs of our customers however and wherever they want to shop. Redundancies are always an absolute last resort and we will do everything we can to keep as many Partners as possible within our business. There are many reasons to be optimistic about the Partnership’s future. Waitrose and John Lewis are two of the UK’s most loved and trusted brands and we have adapted to the challenges of the pandemic by responding to the new needs of customers. We will soon announce the output of our strategic review which will ensure our brands stay relevant for future generations of customers.” 

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