ING intends to take a major step in achieving optimum synergy and efficiency at the Dutch business units. The core of the change process is the establishment of an integrated, customer-focused organisation, which will be grouped along the lines Retail, Wholesale, Intermediary and Operations/IT.
For the ING companies in the Netherlands, the repositioning means that the business units will co-operate more closely in the fields of marketing and distribution, while the joint administrative and operational activities will be further centralised in service centres. An example of such a service centre is the already operational mortgage service centre, whereby the mortgage back-offices of the various business units have been merged into one organisation.
For more information please visit www.ing.com.