As part of Dixons Carphone’s strategy to become one joined-up business and a clearer, simpler and faster place to work, the company has announced proposed changes to the management structure of its UK & Ireland stores. This proposal will make store team management structures leaner and create new roles and ways of working to deliver its Vision - We Help Everyone Enjoy Amazing Technology. The proposed changes would result in an overall reduction of 800 roles.
Dixons Carphone Chief Operating Officer, Mark Allsop, said: “We remain committed to our stores as part of an omnichannel future, where we offer the best of online and stores to our customers. As part of this, we want to empower our store leadership teams, create a flatter management structure and make it easy for our customers to shop with us, however, they choose. This proposal will ensure in-store roles are focused on giving a seamless customer experience and exceptional service across all our customer channels, whether online or in-store. Sadly, this proposal means we have now entered into consultation with some of our store colleagues. This was not an easy decision and we’ll do everything possible to look after those colleagues we can’t find new roles for, financially and otherwise.”