The 24th ACI Europe Annual Congress, hosted by Germany’s Fraport, brought together more than 300 industry leaders debating the theme ‘’Compelling Connectivity for our Cities, Regions and Europe’’. The exclusive event included the Annual ACI Europe Best Airport Awards, announced during the gala dinner.
The ACI EUROPE Best Airport Awards* cover four traffic categories of airports and aim to recognize achievement in core activities such as customer service, retail, security and corporate responsibility. There is also a separate award devoted specifically to airports’ environmental efforts. Europe Real Estate looks at the five airports who won the Best Airport Award in 2014.
Eager to innovate
The award of the ‘1-5 million passenger’ category went to London City Airport. The judges awarded the prize to the airport for its eagerness to innovate (i.e. ‘The Smarter Airport Experience’ and CAA ‘Just Culture’ pilot), as well as for its quality of service (e.g. free WiFi & shoeshine), and active sustainability agenda.
Oriented towards its local community
The winner of the ‘5-10 million passenger’ category was Stuttgart Airport. The airport has proved to be a very good performer in all areas of operation but the judges singled it out for its focus on the quality of its services as well as on its hard work in strengthening relations with its local community.
This year’s award in the ‘10-25 million passenger’ category went to Athens International Airport. Athens secured this award due to its high economic performance in a very challenging context, its excellent work in redeveloping its traffic base while keeping a strong focus on the quality of service.
Sound investment in infrastructure
And in the final category, for airports with ‘over 25 million passengers’, this year’s ACI EUROPE Best Airport award went to Barcelona El Prat Airport. A previous winner in 2010, the judges deemed that the airport demonstrates a strong performance in key areas, thanks to its sound investment in its infrastructure and high commitment to environmental sustainability. The airport’s strong management team, passenger focus and impressive achievements in increasing in its route network in 2013–despite difficult trading conditions-also impressed the jury.
Integral and systematic environmental management
This year’s Eco-Innovation Award, which is awarded by the independent Advisory Board of Airport Carbon Accreditation, went to Oslo Airport in recognition of its integral and systematic environmental management. The airport is already carbon neutral and it continues to work tirelessly to improve the energy efficiency of its operations, to minimize waste and to engage in active environmental relations with its partners, local communities and other stakeholders.
About ACI Europe
ACI EUROPE is the European region of Airports Council International, the only worldwide professional association of airport operators. ACI EUROPE represents over 450 airports in 44 European countries. In 2012, member airports handled 90% of commercial air traffic in Europe, welcoming over 1.6 billion passengers, 16.7 million tons of freight and more than 16 million aircraft movements. Based in Brussels, we lead and serve the European airport industry and maintain strong links with other ACI regions throughout the world.